Return and Refund

At Wari Furniture, every piece is crafted from solid wood and premium materials, often made or finished to order. Furniture of this kind is heavy, carefully packed, and costly to move. For that reason, we follow a no return and no refund policy on all standard orders once the product has been dispatched or delivered in good condition.

Why we do not offer returns or refunds

Unlike lighter retail goods, furniture cannot be shipped back easily or resold as new after it has left our workshop. Returns involve:

• Significant weight and size, which make reverse logistics impractical and expensive
• Risk of damage during a second journey back to our facility
• Handcrafted or made-to-order pieces that may not suit another buyer
• Protective packaging and handling costs that cannot be recovered fairly

Because of this, all sales are considered final once the order is confirmed and the product is ready for dispatch or has been delivered without transit damage.

Before you order

We encourage you to review product dimensions, materials, finishes, and images carefully before placing an order. If you need help with sizing, room fit, colour, or lead time, please contact us before you buy — we are happy to guide you so the piece is right for your space.

Please also confirm that doorways, staircases, lifts, and access points can accommodate the furniture. Customers are responsible for ensuring the delivery location is suitable for the product ordered.

What about damaged or incorrect items?

Our no-return policy applies to change of mind, preference, or fit after a successful delivery. It does not leave you unprotected if something goes wrong in transit.

If your order arrives damaged, incomplete, or incorrect:

• Do not discard the original packaging
• Take clear photographs and an unboxing video as soon as possible
• Contact our support team immediately with your order details

After review, we will guide you on the appropriate resolution, which may include repair, replacement, or another suitable solution depending on the product and circumstances. For full guidance, see our Shipping & delivery page.

Cancellations

If you need to cancel an order, please write to us as soon as possible before the product is packed or dispatched. Once an order has entered packing, transit, or delivery, cancellation, return, or refund will not be available under this policy.

Need clarity before you buy?

Questions about a product, dimensions, finish, or delivery timeline? Reach the Wari Furniture team before placing your order. We would rather help you choose well than leave you unsure after delivery.